COMMUNITY NEWS
Ithmaar Bank launches enhanced, customer-centric website
May 14, 2019 1:43 PM
Ithmaar Bank, a Bahrain-based Islamic retail bank, unveiled an enhanced website (www.ithmaarbank.com) with a wide range of enhancements including a customer-friendly interface.
The website enhancement, part of the Bank’s
digital initiatives, is more interactive than ever, offers an easy-to-navigate
structure for all platforms, and was developed in line with the Bank’s
commitment to growing closer to its customers.
The new Ithmaar Bank website, which marks a
complete redesign, incorporates the latest trends in website deployment with an
emphasis on creativity, usability, functionality, navigation, visual design and
ease of use. Customers, for example, are now able to apply for credit cards and
financing through the website and can also see for themselves in real time how
busy each branch is and how long the queues are.
“We are pleased to launch our new,
customer-focused website,” said Ithmaar Bank Chief Executive Officer Ahmed
Abdul Rahim. “At Ithmaar Bank, we are committed to becoming the region’s
premier retail bank and we recognise the significance of our website as the
first interactive interface with our customers,” he said.
“Developing an innovative and interactive
website on all platform is part of our commitment to becoming the retail bank
of choice and to realising our customer’s demands and expectations,” said Abdul
Rahim. “The new Ithmaar Bank website has a new interface for mobile smart
phones which automatically adapts itself to the size of the users screen to
provide easier, more intuitive navigation. It also includes innovative
functionalities which can be viewed across multiple platforms including tablets
and desktops,” he said.
“Another useful tool is our online live
chat service, which is now more accessible than ever before,” said Abdul Rahim.
“With just a click on the chat icon, our team of experts will help our
customers with any query. The new website also features Modaraba profit rates
which are presented graphically- making the numbers easier to understand,” he
said.
The enhanced website also allows users to
change the font text sizes in the accessibility options available at the top of
the website. The search engine has been modified to help visitors look for the
banking options they are searching for. This new feature supports predictive
text, which means visitors can save time by simply clicking on the search icon
and type in what’s required.
The Thimaar winners’ page can now help
visitors searching for their names. The website also provides access to the
Bank’s various departments that include Retail Banking, Private Banking,
Business Banking and Asset Management.